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Codexa
Legal · merchant disclosure

Refund & Cancellation

How refunds, returns and cancellations work for Codexa purchases, from CODEXA SOFTWARE (Pty) Ltd. Full terms: codexaholdings.com/terms.

Effective 15 September 2026 Last updated 28 September 2026 South Africa

1. Merchant identity & contact

Codexa (also trading as Codexa Holdings) is the public brand of CODEXA SOFTWARE (Pty) Ltd, a private company registered in the Republic of South Africa. The legal person you contract with is CODEXA SOFTWARE (Pty) Ltd — not a separate “holdings” company.

For PayFast / card-scheme merchant reviews: a link to these Terms appears in the site footer and will also appear in the checkout path before you confirm payment. Product-specific licence terms for Raedia also appear at raedia.dev/terms.

7. Return and refunds policy

Because software is digital and delivered by electronic means, the following refund rules apply to licences. This policy is intended to be fair and clear for cardholders and for PayFast / scheme merchant requirements. Professional services follow the written agreement and South African consumer law.

7.1 Free trial

The 7-day Raedia trial is free of charge. No payment is taken for a standard trial key. There is nothing to refund for a trial itself.

7.2 Non-delivery or failed activation

If we fail to deliver a paid licence within 24 hours of confirmed successful payment, or the licence cannot be activated due to a fault on our side, you are entitled to a full refund of the amount paid for that order. Contact us within 14 days of payment. We will refund within 30 days of approving the claim, via the original payment method where the processor allows.

7.3 Change of mind / buyer’s remorse

Once a paid licence key or entitlement has been delivered and the download made available, change-of-mind refunds are not offered for digital licences, except where South African consumer law (including the Consumer Protection Act, 2008) gives you a non-excludable right. If such a right applies, we will honour it.

If you cancel a subscription before the first renewal and you have not used the software beyond a reasonable evaluation consistent with the free trial, you may request a goodwill review by email — we decide these case by case.

7.4 Subscription renewals

Renewal charges for monthly or yearly plans are refundable only if:

  • you cancel and request a refund within 7 days of the renewal charge, and
  • you have not continued to use the software after that renewal in a material way, and
  • we can reverse or refund via PayFast for that transaction.

Otherwise, cancel before the next renewal to stop future charges (see Cancellation). We do not prorate unused days on monthly plans unless required by law or agreed in writing.

7.5 Defective service

If licensed software is materially unfit for its ordinary advertised purpose on supported hardware due to a defect we can reproduce, and we cannot provide a fix or reasonable workaround within a reasonable time after you report it, you may request a refund or credit for the then-current billing period. Beta limitations (section 10) are disclosed up front and do not by themselves constitute a defect.

For professional services, rework or refund for defective delivery is as set out in the quotation / SOW and applicable law.

7.6 Chargebacks & abuse

Please contact us before raising a chargeback. Unwarranted chargebacks may result in immediate licence revocation or suspension of work. Refunds will not exceed the original transaction amount and, where processed by PayFast, are returned to the original payment instrument in line with that provider’s rules. We may issue a refund receipt by email.

7.7 How to request a refund

Email [email protected] (Raedia: [email protected]) with subject “Refund request”, your full name, email, package or invoice, payment date, amount, PayFast reference, and reason. We aim to respond within 5 business days.

Outgrown subscriptions

Outgrown follows its own Refund Policy: a full refund of your first payment if requested within 14 days, cancel any time after that with no charge for the next period. For Outgrown orders placed outside South Africa, Paddle.com is the Merchant of Record and processes the refund to your original payment method.

8. Cancellation and renewals

  • Monthly and yearly plans renew automatically until cancelled.
  • Cancel via the billing portal link in your receipt email, or by emailing [email protected] (or [email protected] for Raedia) before the renewal date.
  • Cancellation stops future renewals. Access continues until the end of the period already paid, unless we agree otherwise or revoke for breach.
  • We may change prices on renewal with notice by email or on-site notice where practicable. If you do not accept a new price, cancel before renewal.
  • Professional-services engagements cancel according to the written agreement. Work already performed remains payable.

14. Governing law, disputes & contact

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have jurisdiction, without prejudice to any non-excludable consumer rights you may have in your place of residence.

Questions about these Terms, packages, payments, delivery or refunds:

Checkout notice: By paying for a Codexa package, licence or invoiced service you confirm that you have read these Terms, including the description of services, delivery policy, refund policy and privacy policy, and that you authorise the selected payment of the total shown by PayFast (or on the invoice you accepted).